Chapter 3. Attitudes and Job satisfaction

Organizational Behavior (Twelfth Edition ) By Stephen P. Robbins and Timothy A. Judge.

Attitude has three components
1. Cognition [think]
2. Affect [Feel]
3. Behavior [React]

Theory of cogitative dissonance by Leon Festinger
Align attitude to behavior = CONSISTENT
Attitude inconsistent with behavior = Cogitative dissonance (i.e. working against your own will ) high reward accompanying high dissonance tends to reduce the tension inherent in the dissonance.

Self – perception theory: you will tend to infer your attitude from your behavior. When your attitudes have been established for a while and are well defined those attitudes are likely to guide your behavior.

Major Job attitudes
1. Job satisfaction : ‘+’ ive feeling about job
2. Job Involvement : perceived performance level important to self worth, meaningfulness of their job. High level of job involvement is positively related to organizational citizenship.

3. Organizational commitment
3.1- Affective commitment : due to emotional attachment
3.2- Continuance commitment : due to monetary benefit
3.3- Normative Commitment : due to moral and ethical reasons
4.Perceived organizational support

Job Satisfaction measurement
1. Single Global rating method – asking direct single question
2. Summation of job facets – asking various questions and assigning weights to each question and adding them up to arrive at score.

Impact of dissatisfied employees on the workplace


Exit Voice (work for change)


Neglect Loyalty (wait for things to improve)


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